Rolling Kitchens Privacy Policy

Last updated: October 2026

At Rolling Kitchens, we take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, who we may share it with and the rights you have over your information.

This policy applies when you visit our website, contact us, hire a Rolling Kitchen, become one of our partners, refer someone to us or are referred to us by another person or organisation.

1. Who we are

Rolling Kitchens provides temporary kitchen facilities for homes, businesses and organisations across the UK.

For data protection purposes, the data controller is:

Rolling Kitchens Ltd
Trading as Rolling Kitchens
Onega House, 112 Main Road, Sidcup, United Kingdom, DA14 6NE
Email: info@rolling-kitchens.co.uk
Telephone: +44 (0) 1732 387106

If you have any questions about how we use your personal information, you can contact us using the details above.

2. What information we collect

The information we collect depends on how you interact with us.

This may include:

  • Your name.

  • Email address.

  • Telephone number.

  • Home or business address and postcode.

  • Business or organisation name.

  • Job title or professional role.

  • Details about the property where a temporary kitchen may be required.

  • Information about the type of kitchen, appliances or facilities you need.

  • Proposed hire dates and length of hire.

  • Information relating to an insurance claim, such as insurer, claim reference, loss adjuster or claims handler details.

  • Information provided by a trade partner, insurer, claims professional or other person referring you to us.

  • Information about referrals you make as a Rolling Kitchens partner.

  • Booking, payment and invoice information.

  • Communications you have with us by email, telephone, website form or other channels.

  • Your marketing preferences.

  • Technical information about how you use our website, where applicable, such as IP address, browser information and cookie data.

We only ask for information that we reasonably need to provide our services or manage our relationship with you.

3. Information provided by someone else

Sometimes we may receive your information from another person or organisation.

For example, a builder, kitchen fitter, insurer, loss adjuster, claims handler, restoration company or other Rolling Kitchens partner may refer you to us.

In these circumstances, we may receive information such as your name, contact details, property postcode and basic information about why you may need a temporary kitchen.

We ask anyone making a referral to confirm that they are authorised to share your details with us and that you are happy for Rolling Kitchens to contact you.

We will only use information received through a referral for the purpose of following up the referral, providing information about our services and, if appropriate, arranging a booking.

The ICO requires organisations receiving personal information indirectly to be transparent with individuals about how their information is being used. Information Commissioner's Office

4. Insurance and claims information

If your kitchen is unavailable because of an insured event, we may receive information from you or from organisations involved in managing your claim.

This could include:

  • Your name and contact details.

  • Property address.

  • Claim reference number.

  • Name of your insurer.

  • Details of your loss adjuster, claims handler or restoration provider.

  • The general nature of the damage to your property.

  • Expected repair timescales.

  • Information needed to determine an appropriate temporary kitchen setup.

We do not need detailed medical information or other particularly sensitive personal information through our standard website forms. Please do not provide this unless we specifically request it and explain why it is required.

5. How we use your information

We may use your personal information to:

  • Respond to enquiries.

  • Provide quotations.

  • Assess whether a Rolling Kitchen is suitable for your property or requirements.

  • Arrange, manage and complete bookings.

  • Deliver, install, service and collect temporary kitchens.

  • Process payments and maintain financial records.

  • Communicate with you during your hire.

  • Manage insurance and policyholder enquiries.

  • Work with insurers, claims handlers, loss adjusters and other claims professionals.

  • Operate our Trade Partner and Rolling Partner programmes.

  • Record and administer partner referrals and rewards.

  • Respond to complaints or customer service queries.

  • Improve our products, services and customer experience.

  • Protect our business against fraud or misuse.

  • Meet our legal, tax, accounting and regulatory obligations.

  • Send marketing communications where we have permission or another lawful basis to do so.

6. Our lawful basis for using your information

UK data protection law requires us to have a lawful reason for using personal information.

Depending on the circumstances, we may rely on:

Contract

Where using your information is necessary to provide a quotation, arrange a hire or fulfil our agreement with you.

Steps before entering into a contract

For example, where you ask us for information or a quotation before making a booking.

Legitimate interests

We may use information where it is reasonably necessary to operate and develop Rolling Kitchens, manage referrals, provide customer support, prevent fraud or maintain business relationships, provided those interests do not override your rights and interests.

Legal obligation

Where we need to keep or disclose information to comply with laws relating to areas such as tax, accounting or regulatory requirements.

Consent

Where we specifically ask for your permission, for example when you choose to join our email mailing list.

The ICO requires businesses to identify an appropriate lawful basis for processing personal information and, where relying on legitimate interests, to consider whether the use is proportionate and consistent with people's reasonable expectations. Information Commissioner's Office

7. Marketing and our mailing list

You may choose to receive emails from Rolling Kitchens about things such as:

  • New kitchens joining our fleet.

  • Trailer upgrades.

  • New layouts and appliances.

  • New services.

  • Business news.

  • Partner news and opportunities.

  • Other Rolling Kitchens updates.

Where consent is required, joining our mailing list is entirely optional and will be kept separate from signing up as a customer or partner.

We will not use a pre-ticked box to sign you up.

You can unsubscribe at any time by using the unsubscribe link in our emails or contacting us directly.

The ICO states that marketing consent must be freely given, specific and based on a clear positive action, and people must be able to withdraw that consent. Information Commissioner's Office

If you unsubscribe, we may retain limited information on a suppression list so that we know not to send you future marketing communications. The ICO recommends maintaining such a record so that opt-outs can be respected. Information Commissioner's Office

8. Rolling Partners and Trade Partners

If you register to become a Rolling Kitchens partner, we may collect information including:

  • Your name.

  • Business or organisation.

  • Job title.

  • Contact details.

  • Type of business.

  • Areas in which you operate.

  • Information about referrals you make.

  • Details of successful referrals and any rewards due.

  • Communications between you and Rolling Kitchens.

We use this information to operate the partnership, record referrals, administer rewards, communicate with you about the scheme and manage our commercial relationship.

Joining our partner mailing list is optional and separate from becoming a partner.

9. Who we share information with

We do not sell your personal information.

We may share information with trusted organisations where this is necessary to operate our business or provide our services.

These may include:

  • Website and hosting providers.

  • Customer relationship management systems.

  • Email and communications providers.

  • Payment processors.

  • Accounting and bookkeeping providers.

  • Delivery, installation, maintenance or logistics providers.

  • IT and software providers.

  • Insurers, loss adjusters or claims professionals where relevant to your claim.

  • Professional advisers such as accountants, solicitors and insurance advisers.

  • Government bodies, regulators or law enforcement authorities where we are legally required to do so.

Where another organisation processes personal information on our behalf, we expect it to handle that information appropriately and securely.

10. International transfers

Some of the software and technology services we use may process personal information outside the UK.

Where personal information is transferred internationally, we will take appropriate steps to ensure it receives protection in accordance with UK data protection law.

This may include relying on recognised adequacy arrangements or appropriate contractual safeguards.

UK privacy notices should explain international transfers and the safeguards used where applicable. Information Commissioner's Office

11. How long we keep your information

We do not keep personal information for longer than we reasonably need it.

The period will depend on why we collected the information and whether we have legal, contractual or accounting reasons to retain it.

As a working starting point, Rolling Kitchens may retain:

  • General enquiries: up to 24 months after the last contact.

  • Customer and booking records: generally up to six years after the end of the customer relationship where required for business, contractual or financial record-keeping.

  • Partner records: while the partnership remains active and for an appropriate period afterwards.

  • Referral records: for as long as necessary to administer referrals and rewards and maintain appropriate business records.

  • Marketing information: until you unsubscribe or we decide the information is no longer required.

  • Marketing suppression records: limited information may be retained so that we can respect your request not to receive further marketing.

We may retain information for longer where required by law or where it is necessary in connection with a legal dispute.

The UK GDPR requires organisations to set retention periods or explain the criteria they use to determine them rather than keeping personal information indefinitely. Information Commissioner's Office

12. Cookies and website information

Our website may use cookies and similar technologies to help it function, understand how visitors use it and, where applicable, support marketing activities.

Where required, we will ask for your permission before placing non-essential cookies.

More information can be provided in our Cookie Policy and through our website cookie settings.

13. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

Access to personal information is limited to people and organisations that reasonably need it for the purposes described in this policy.

14. Your rights

Depending on the circumstances, you may have the right to:

  • Ask us for a copy of the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to delete your personal information.

  • Ask us to restrict how we use your information.

  • Object to certain uses of your information.

  • Ask for certain information to be transferred to you or another organisation.

  • Withdraw consent where we rely on consent.

You also have an absolute right to object to your personal information being used for direct marketing. Information Commissioner's Office

To exercise any of these rights, contact us at info@rolling-kitchens.co.uk.

We may need to confirm your identity before dealing with your request.

15. Complaints

If you have concerns about how we use your personal information, please contact us first and we will try to resolve the issue.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Information Commissioner's Office

16. Links to other websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices of those websites, so we recommend reviewing their privacy policies separately.

17. Changes to this policy

We may update this Privacy Policy from time to time as Rolling Kitchens grows, our services change or legal requirements are updated.

The latest version will always be available on our website, together with the date it was last updated.